We are a reseller and have been ‘stuck’ with Fasthosts for 10 years. We regard it as by far the worst decision in the history of our company and would not even recommend it’s use for 1 site.

Performance is often bad on servers and databases, pricing is bad with typically free items being expensive, whilst they ‘now’ respond to tickets quickly, after much pain, getting even a novice answer is impossible. Let alone 2 questions in one ticket. They never learn and never admit another user has ever experienced the same (forgetting re-occurrences with the same user!), meaning the help and knowledge base is rubbish. All they ask is for access is manually made (as they do not have their own) and more info, even when it’s clear it is their services falling over.

They use their unreasonable ‘never us’ terms/we don’t promise anything to beat their clients into nothing and do not care if you go or stay. Even if a big reseller, which is a waste of time, as their direct deals are better and their services cannot be resold automatically or due to price.

You cannot imagine a worst, more destructive provider, even when ignoring the disasters their bad management has created with passwords/server upgrades. They will cost you more than you could ever save.

We wish we spent the days of re-developmet needed to escape years ago and almost monthly, even though their service has forced our focus off of providing web design!

Never ever consider them!

We have just move all our clients, own hosting and email away from Fasthosts after our latest dealings with them. We even offered all our previous clients free support to move them away from Fasthosts too we feel that strongly about it.

They are designed to lure you in, get your tied into them then punish you with un-connected customer support (you have to give you user id to each of the 5 odd people you always get bounced to for instance), advanced billing (they bill you first then send an invoice, no advance warning or “still interested” email), they use their terms and conditions like a club to beat you into submission, you can’t get refunds full stop, everything is an extra.

Steer clear, well clear. There are much better smaller hosts out their who actually give a damn, go support those instead.

very poor customer service, support pages rely on raising tickets which they either close with out response, close with their response or get closed by you adding more information.. so in essence you can’t have a conversation and you can’t get anything resolved. the service they offer for the price is a rip off. you can find cheaper elsewhere that offers more, with no hassle, i signed up here and am still trying to cancel and get a refund.. within 3 days. signed up elsewhere for around half the price.. already have the site up and running.

Go elsewhere!!!!

I have been with Fasthosts for a couple of years and have always found them to be helpful, at least until recently.

I have found when comparing them to other hosts, the con’s of being a Fasthost reseller are rising.

I have the reseller package and host all my websites FROM £57 per month. I say FROM because unlike a lot of competing hosts like heart internet who offer everything for £39.99, Fasthosts charge resellers for a bundle of extras, such as an advanced mailbox for £11 which just allows you spam protection and use of their SMTP servers, you only get 5 free 150mb MySQL databases – then it’s £25ish per database plus other extras. It ends up costing you or your clients a lot of money, so it’s hard to be price competitive in the market.

I have also been annoyed at the deals Fasthosts themselves offer as standard packages. As a reseller I cannot even compete with them in terms of pricing, as I have to pay for most extras.

A lot of hosts now offer 1-click installs from their reseller control panel for a huge range of applications and scripts, such as WordPress, drupal, OsCommerce and many more, a developers dream. Now Fasthost offer reliable and reasonable value hosting for your regular customers, I feel the resellers are being over charged for basic features and they offer no extra applications, just some free reseller images and email templates plus a couple more bits.

Apart from building one of their data centres near a river that is prone to flooding, and I am correct in saying this data centres has flooded before in 2007, I should now concentrate on the positive.

Fasthosts have taken a lot of steps to A. Stop things like data centres flooding. B. Improve on denial of service attacks and, C. Improve Their servers.

So… if you want a no thrills host, who as far as I’m concerned has extremely reliable servers (now), then Fasthosts are for you. Personally if you’re a developer, stay well clear.