The previous web design agency I worked for had a reseller account with Heart Internet, so the company used them almost exclusively for providing domain and hosting services to clients. Things have almost always run smoothly and uninhibited with Heart Internet. Whenever I personally encountered a problem or needed advice I was able to raise a customer support ticket, which would then be answered within an hour, which seems super-fast considering many companies will take anything from 24 – 48 hours to respond.

I believe a company is only ever as good as the people that they employ, and can say from my own experiences that they provide a quality service and the individuals within Heart I have communicated with are fast, helpful and know what they’re talking about. I no longer work for the aforementioned agency, and recently created a personal account (without the need for purchasing services) in order to speak with their staff via their ticketing system and received the same prompt and insightful help.

They remain professional, impartial and do not divulge sensitive information, which could easily be over-looked. Although they’re not the cheapest, I see them as stable provider of hosting services and continue to recommend them to people who need their websites and domains hosted.

Only use for domain registration so far but I think they have a great control panel and the customer service has been fast the times I have submitted a ticket.

I have been through the gauntlet of web host providers and I recently moved from 123Reg (webfusion) I found their customer support reachable if not always consistent first i tried the vps
Really nice kit using plesk panel then i find out any question about vps were answered with WE DONT PROVIDE support with this package so
I downgraded to a reseller account
and then found out the interface was out of the ark HA HA
I started looking for a fresh approach to web hosting and found out
about heart internet wow their website looks like the solution i was looking for.
A company that cares !
So i spent the last 4 weeks learning the system there
Everything looks great I got all the way to being set up with hostpay payment system
I admit it all looks great and professional
I set up my api with the cart and my merchant provider(all good ).
I just had a few changes of links to make to link homepage link on hostpay to my hp a simple task
not having any real programming knowledge i did well then bang
hostpay pages went down
I sent them a message to support asking nicely for some assistance
1 hour later no reply
4 same
I checked my ticket it was there
Reset hostpay to get my system back up ( I got to re- edit it all again
so Monday I didnt even bother to go online
So on Tuesday I checked my email NOTHING
I log in to my account the support ticket is deleted no ticket number nothing
I send back a new ticket
And Today Wednesday NOTHING
I thought justhost was rubbish but al least they replied to my support request
Heart internet promises so much but only cares about signing you up
after that they stick a big finger up at you and call you (me ) a mug
Well
What to do ?
thank you for reading this far
watch this space for updates to the continuing saga
Oh guess what ?
I found out that the founders of web-fusion 123reg are also the founders of HEART INTERNET
Well now that makes sense
So if anyone has got any good ideas
PLEASE DONT BE SHY AND SHARE YOUR THOUGHTS
If nothing else i hope that iv’e entertained you all ant that
I feel better sharing my frustration about the cowboys in this business
Thank you Webhost talk for allowing me to vent some frustration
I can get some sleep now
watch this space !

After our problems with Fasthosts its been a joy to actually deal with a hosting company that gives a damn.

Support do just that, support you in getting set up and running asap. They are available and interested and speedy in their responses.

Thanks heart internet, please, please, please keep it up as the internet needs good hosts like you.

I have been with HeartInternet for over 3 years and have always found them to be helpful, quick acting, when there have been any problems.

I have the reseller package and host all my websites for £35.99 per month.

There were some teething problems at the beginning but over the last 2 years they have really upped their game and started delivering on their promises.

I had a problem a few nights ago and wrote to them via the support ticket. They got back to me within a few minutes, yes minutes, and started working on the problem. It took a few hours but they kept in touch regularly.

One of the great things I love about Heartinternet is that they offer hundreds of features included in the price e.g. wordpress automatic installation, phpbb, free web tools, MySQL5, Joomla CMS 1.5, WordPress MU. BuddyPress, Drupal Content Management System, phpBB 2 & 3 Online Discussion Forum, Elgg Social Networking System, too many to mention.

I can’t really fault them.

I was not paid to do this review and anybody can check my site to see that this is genuine.

Excellent packages. Not found any scripts or packages I can throw at it that have caused problems.

Brilliant uptime and an easy to use and extensive control panel.

Simple & effective!