Once you have purchased domain or hosting services you find that you are on their autorenewal system. Changing to manual is deliberately made difficult in fact well nigh impossible. The dashboard is worse than useless as it includes all the domains that you have ever had with UK2 and it is impossible to remove defunct ones. The result is that it is easy to continue paying for services that you no longer require.

Their ticket system for support starts ok but when you receive an email response, if you have subsequent queries they are simply ignored added if you are lucky enough to receive a response all reference to the previous ones have been deleted.

Avoid UK2 at all costs even if it means paying a little more, you will regret it if you don’t.

So, on uk2. Their network is almost flawless. Definitely one of the best I’ve used. On top of that, uk2 introduced some pretty handy innovations. And from what I see, they are determined to keep them coming. That’s two. Unfortunately, when trouble happens, you might find it hard to reach technical support. Of course, you can get lucky and get your response right away, but from my experience this is rare. They have a lot of work to do here. Support issues aside, they are real good.

My experience of UK2 has not been positive. I have experienced more downtime than uptime. This is highly frustrating when I am relying upon the service to host professional clients.

Outage is frequent, unplanned and unexplained. Support is poor. The virtual chat usually fails to connect, and advises to raise a ticket. These are usually ignored.

If you want your hosting solution to be in the hands of an unpredictable organisation that seems to toss a coin to decide if the servers are online at any given time, then UK2 is for you.

Have had a few servers from them over the past few years and service is generally good, althought downtime is sometimes an issue.

Very annoyed about an email sent today at 4:30pm on a Friday to announce a 9 hour downtime on Sunday – giving myself and everybody else effected no real time to prepare or make other arrangements before the weekend. This is a huge black mark on their level of service.

I’ve been with UK2 for a number of years and I’d have to say that they’re sometimes great, and sometimes bad.

Most of the time everything works just as it should: extremely fast and responsive.

But, sometimes, things go wrong for unknown reasons.

Sites going offline multiple times per day for around 15 minutes per time (UK2 not able to find the problem due to its intermittent nature); my hosting package becoming split into its component services and each service being billed separately; email going completely bonkers for a number of weeks (as reported in the IT press); and other, albeit minor, things.

Like with a lot of things, the quality of support depends on who you get. I’ve been trying to resolve a problem with my sites going offline (which happened last year), but I wasn’t getting anywhere due to the fools responding to my support tickets.

Would I recommend UK2? If I’m honest… I’m not sure.

When things go right, the quality of the service is exceptional. But when it goes wrong, you may be able to resolve it quickly, or you’ll get no-where and it’ll make the experience a frustrating affair.

Even with my problems, I still quite like UK2. Maybe, secretly, I just know I can’t be bothered to find another host because they will invariably have the same sort of problems.

Excellent hosting and domain provider with great value and features but some basic features that you would come to expect like privacy from whois for .com domains is at extra charge compared to other domain providers that provide it for free of charge and less (well one for my hosting plan) MySQL database provided then other hosting providers.

Overall the Speed,Support and amazing (touch wood) uptime means it is a great option.